Privacy and security

Privacy Policy

Last updated: December 16, 2025

1. Introduction

At SolarMind, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how SolarMind, Inc. ("SolarMind," "we," "us," or "our") collects, uses, discloses, and safeguards your information when you visit our website, use our mobile applications, or interact with our AI-powered solar energy optimization services (collectively, the "Services"). By accessing or using our Services, you agree to the terms of this Privacy Policy.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date above. Your continued use of the Services after such changes constitutes your acceptance of the updated policy.

2. Information We Collect

We collect several types of information to provide and improve our Services. This includes:

  • Personal Information: Information that identifies you as an individual, such as your name, email address, phone number, postal address, and payment information when you create an account, subscribe to our Services, or contact us.
  • Energy Usage Data: Details about your solar production, energy consumption patterns, battery storage levels, and grid interactions. This may include data from connected devices like solar panels, inverters, smart meters, batteries, EVs, and home appliances.
  • Device and Usage Information: Technical data such as IP address, browser type, operating system, device identifiers, access times, pages viewed, and navigation patterns. We also collect information about how you interact with our Services, including features used and preferences set.
  • Location Information: Approximate location based on your IP address or precise location (with your consent) for hyperlocal weather forecasting and energy optimization.
  • Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities and preferences. This helps us personalize your experience, analyze usage, and deliver targeted advertisements.
  • Third-Party Information: Data from third-party sources, such as utility providers (with your permission), weather services, or social media platforms if you connect your accounts.

3. How We Collect Information

We collect information through various methods, including:

  • Directly from you when you register, fill out forms, or communicate with us.
  • Automatically through your use of our Services, including via cookies and analytics tools.
  • From connected devices and IoT integrations that you authorize.
  • From third-party partners, such as weather APIs or utility companies, to enhance our predictive analytics.

You can control cookie preferences through your browser settings. Note that disabling cookies may limit some features of our Services.

4. How We Use Your Information

We use the collected information for the following purposes:

  • To provide, maintain, and improve our Services, including AI-driven energy forecasting, optimization, and monitoring.
  • To personalize your experience, such as tailoring recommendations based on your energy usage patterns.
  • To process transactions, manage subscriptions, and provide customer support.
  • To analyze usage trends and develop new features, using aggregated and anonymized data.
  • To communicate with you, including sending service updates, newsletters, and promotional materials (you can opt-out at any time).
  • To ensure security, prevent fraud, and comply with legal obligations.
  • For research and development, including training our AI models with anonymized data to enhance accuracy and efficiency.

5. Sharing of Information

We do not sell your personal information. We may share information in the following circumstances:

  • With service providers who assist us in operating our Services, such as cloud hosting (e.g., AWS), analytics (e.g., Google Analytics), and payment processors. These providers are contractually obligated to protect your data.
  • With utility partners or device manufacturers (with your consent) to integrate and optimize energy systems.
  • In aggregated or anonymized form for research, marketing, or business intelligence purposes.
  • To comply with legal requirements, respond to subpoenas, or protect our rights, property, or safety.
  • In the event of a merger, acquisition, or asset sale, where your information may be transferred to the acquiring entity.

6. Data Security

We implement robust security measures to protect your information, including encryption (e.g., TLS for data in transit, AES-256 for data at rest), access controls, regular security audits, and employee training. However, no system is completely secure, and we cannot guarantee absolute security. In the event of a data breach, we will notify affected users as required by law.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of your data.
  • Correction: Update inaccurate information.
  • Deletion: Request removal of your data (subject to legal obligations).
  • Opt-Out: Unsubscribe from marketing communications or object to certain processing.
  • Portability: Receive your data in a structured format.
  • Withdraw Consent: Revoke consent where processing is based on it.

To exercise these rights, contact us at privacy@solarmind.space. We will respond within 30 days (or as required by law). You can also manage preferences in your account settings.

8. Children's Privacy

Our Services are not intended for children under 13 (or 16 in some jurisdictions). We do not knowingly collect personal information from children. If we become aware of such collection, we will delete the information promptly.

9. International Data Transfers

Your information may be processed in countries outside your jurisdiction, including the United States. We ensure adequate safeguards, such as Standard Contractual Clauses, for international transfers.

10. Data Retention

We retain personal information as long as necessary for the purposes outlined in this policy, or as required by law. For example, account data is kept while your account is active, and energy usage data may be retained for up to 7 years for analytics and compliance.

11. Third-Party Links

Our Services may contain links to third-party sites. We are not responsible for their privacy practices. Review their policies before providing information.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

SolarMind, Inc.
123 Innovation Drive
San Francisco, CA 94103
Email: privacy@solarmind.space
Phone: +1 (415) 555-0123